Operations & Admin Coordinator

Part-Time (School Hours) | Phillipstown, Christchurch

Are you an organisational powerhouse with a passion for efficiency? Do you thrive in a collaborative environment where organisation is key?

We’re looking for a highly skilled Operations & Admin Coordinator to join our team and help take our growing brand, to the next level. We want to hear from you if you’re tech-savvy, detail-oriented, and love keeping things running smoothly!

What You’ll Be Doing

• Managing our main email inbox and warehouse email, ensuring timely and professional communication.
• Providing friendly and efficient customer support – via email, phone, and in person.
• Processing customer orders accurately and efficiently.
• Handling customer refunds, exchanges, and other e-commerce-related customer service issues.
• Liaising with couriers and troubleshooting shipping issues to ensure smooth order delivery.
• Overseeing inventory control to keep stock levels accurate and organised.
• Keeping everything in order – document management, admin processes, scheduling, and streamlining systems.
• Overseeing and supporting our Production Assistant to ensure smooth daily operations.
• Handling ad-hoc tasks – we’re a small team, so sometimes you'll need to jump in where needed.
• Bringing fresh ideas and improvements – we value initiative and want someone who isn’t afraid to speak up if something could be done better.

What We’re Looking For

• A pro at organisation and admin – you live and breathe efficiency and organisation.
• Tech-savvy – experience with Shopify is a plus, and you should be comfortable learning new software.
• A great communicator – clear, professional, and friendly in emails, calls, and face-to-face interactions.
• A strong problem-solver – you take initiative, think independently, and adapt as needed.
• Experience in product-based e-commerce is a big advantage.
• An all-rounder – willing to step outside your job description to help the team when needed.
• Passionate about what we do – an interest in natural personal care products, ethical sourcing, or small business operations is a bonus!
• Adequate experience is essential – this role requires someone confident and capable of efficiently managing operations.

What’s In It For You?

• Part-time role (12 hours per week, 4-5 days) – during school hours, so it fits around family life.
• Work in a growing, purpose-driven business with a passionate and supportive team.
• Staff discounts on our products.
• A role you can make your own – we value ideas and innovation.

📍 Location: In-office, Phillipstown, Christchurch. No remote work.
📅 Start date: March 2025

How to Apply

Send your CV and cover letter to hello@nude-alchemist.com and tell us why you'd be a great fit for our team!